Papirfly - Notice history

All systems operational

Operational
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www.papirfly.com - Operational

100% - uptime
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September 2022
October 2022
November 2022

support.papirfly.com - Operational

100% - uptime
September 2022 · 100.0%October · 100.0%November · 100.0%

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September 2022
October 2022
November 2022

Notice history

November 2022

Problem affecting some Papirfly web sites
  • Postmortem
    UTC
    Postmortem

    Summary of the problems affecting access to some Papirfly Web Sites

    The issues were caused by inaccessible databases and processing services in one of our production environments after a scheduled update.

    • 06:15: Our systems were updated automatically (during a scheduled maintenance window) which caused some databases and processing services to be inaccessible

    • 07:30: Problems with access to some Papirfly Web sites were detected by the first System Administrator arriving at the office

    • 08:00: The issue causing inaccessible databases were identified and a fix applied

    • 09:05: The issue causing problems with processing services were identified and a fix applied

    • 09:10: Systems operational with degraded performance due to the processing backlog

    • 10:30: Performance issues resolved and all systems operational

    Note that time is in CET

  • Resolved
    UTC
    Resolved

    All systems operational

  • Monitoring
    UTC
    Monitoring

    There may still be some degraded performance due to these recent problems, but we are constantly monitoring to ensure we pick up any other issues that may arise.

  • Identified
    UTC
    Identified

    Problems with the uploading of assets were found and a fix has been applied, these issues were caused by problems with our image and video processing services.

  • Investigating
    UTC
    Investigating

    We have detected additional issues causing degraded performance and problems with uploading assets.

  • Identified
    UTC
    Identified

    We have identified the issue and a fix has been applied.

  • Investigating
    UTC
    Investigating

    We are experiencing problems with our database servers in one of our production environments making some of our Papirfly websites inaccessible.

Papirfly’s response to OpenSSL 3.x vulnerability
  • Resolved
    UTC
    Resolved

    Introduction

    Details of a critical vulnerability in OpenSSL will be published on 1st November 2022 between 1300 and 1700 UTC [1]. The vulnerability only affects version 3.x of OpenSSL.

    OpenSSL is a widely used library for encrypting network traffic. OpenSSL rates the vulnerability as critical [2]. Papirfly has no more information about the vulnerability than what OpenSSL itself has published.

    What we have done

    • Reviewed all Pairfly services available on the public Internet to find any potential usage of OpenSSL 3.x

    • Prepared to patch any services that may be vulnerable

    • Prepared to take any services offline until they are patched, if they are determined to be vulnerable

    What we have found

    • None of our services use OpenSSL 3.x

    What we are doing

    • Waiting for OpenSSL to publish details of the vulnerability

    References

October 2022

Network problem affecting several Papirfly web sites
  • Postmortem
    UTC
    Postmortem

    Our hosting provider checked their network for anomalies and found signs of resource limits in a firewall. The firewall logs have been sent to the vendor for further analysis and the firewalls were upgraded and restarted during a planned maintenance window on Thursday evening.

    The network instability occurred between 15:48:40 and 16:20:40 CEST on Thursday 2022-10-06.

  • Resolved
    UTC
    Resolved

    All Papirfly services are working normally.

  • Monitoring
    UTC
    Monitoring

    All Papirfly services are working normally again. We are following the situation and investigating the root cause of the earlier disruption.

  • Investigating
    UTC
    Investigating

    Some Papirfly services started responding slower than usual. It appears to be caused by network instability. We are investigating together with our hosting provider.

September 2022

No notices reported this month

September 2022 to November 2022

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