Network problem affecting several Papirfly web sites

Resolved

Degraded performance

Started almost 4 years agoThu 6. Oct 2022Lasted 40 minutesThu 6. Oct 202213:49:0014:29:00UTC

Affected

Legacy Services

Legacy Brand Portals

Updates

Postmortem
Fri 7. Oct 2022 at 11:00:00UTC
Postmortem
Fri 7. Oct 2022 at 11:00:00UTC
Our hosting provider checked their network for anomalies and found signs of resource limits in a firewall. The firewall logs have been sent to the vendor for further analysis and the firewalls were upgraded and restarted during a planned maintenance window on Thursday evening.
The network instability occurred between 15:48:40 and 16:20:40 CEST on Thursday 2022-10-06.
Resolved
Thu 6. Oct 2022 at 14:29:00UTC
Resolved
Thu 6. Oct 2022 at 14:29:00UTC
All Papirfly services are working normally.
Monitoring
Thu 6. Oct 2022 at 14:20:00UTC
Monitoring
Thu 6. Oct 2022 at 14:20:00UTC
All Papirfly services are working normally again. We are following the situation and investigating the root cause of the earlier disruption.
Investigating
Thu 6. Oct 2022 at 13:49:00UTC
Investigating
Thu 6. Oct 2022 at 13:49:00UTC
Some Papirfly services started responding slower than usual. It appears to be caused by network instability. We are investigating together with our hosting provider.

Papirfly - Network problem affecting several Papirfly web sites – Incident details