Papirfly - Notice history

All systems operational

Operational
Operational
Operational

www.papirfly.com - Operational

100% - uptime
November 2022 · 100.0%December · 100.0%January 2023 · 100.0%

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November 2022
December 2022
January 2023

support.papirfly.com - Operational

100% - uptime
November 2022 · 100.0%December · 100.0%January 2023 · 100.0%

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November 2022
December 2022
January 2023

Notice history

January 2023

No notices reported this month

December 2022

No notices reported this month

November 2022

Problem affecting some Papirfly web sites
  • Postmortem
    Postmortem

    Summary of the problems affecting access to some Papirfly Web Sites

    The issues were caused by inaccessible databases and processing services in one of our production environments after a scheduled update.

    • 06:15: Our systems were updated automatically (during a scheduled maintenance window) which caused some databases and processing services to be inaccessible

    • 07:30: Problems with access to some Papirfly Web sites were detected by the first System Administrator arriving at the office

    • 08:00: The issue causing inaccessible databases were identified and a fix applied

    • 09:05: The issue causing problems with processing services were identified and a fix applied

    • 09:10: Systems operational with degraded performance due to the processing backlog

    • 10:30: Performance issues resolved and all systems operational

    Note that time is in CET

  • Resolved
    Resolved

    All systems operational

  • Monitoring
    Monitoring

    There may still be some degraded performance due to these recent problems, but we are constantly monitoring to ensure we pick up any other issues that may arise.

  • Identified
    Identified

    Problems with the uploading of assets were found and a fix has been applied, these issues were caused by problems with our image and video processing services.

  • Investigating
    Investigating

    We have detected additional issues causing degraded performance and problems with uploading assets.

  • Identified
    Identified

    We have identified the issue and a fix has been applied.

  • Investigating
    Investigating

    We are experiencing problems with our database servers in one of our production environments making some of our Papirfly websites inaccessible.

Papirfly’s response to OpenSSL 3.x vulnerability
  • Resolved
    Resolved

    Introduction

    Details of a critical vulnerability in OpenSSL will be published on 1st November 2022 between 1300 and 1700 UTC [1]. The vulnerability only affects version 3.x of OpenSSL.

    OpenSSL is a widely used library for encrypting network traffic. OpenSSL rates the vulnerability as critical [2]. Papirfly has no more information about the vulnerability than what OpenSSL itself has published.

    What we have done

    • Reviewed all Pairfly services available on the public Internet to find any potential usage of OpenSSL 3.x

    • Prepared to patch any services that may be vulnerable

    • Prepared to take any services offline until they are patched, if they are determined to be vulnerable

    What we have found

    • None of our services use OpenSSL 3.x

    What we are doing

    • Waiting for OpenSSL to publish details of the vulnerability

    References

November 2022 to January 2023

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