Papirfly - Service outage alert: Some Papirfly modules not working as expected – Incident details

All systems operational

Service outage alert: Some Papirfly modules not working as expected

Resolved
Partial outage 10 %
Started over 2 years agoLasted about 8 hours

Affected

Legacy Services

Partial outage from 9:13 AM to 9:45 AM, Operational from 9:45 AM to 5:22 PM

Legacy Brand Portals

Partial outage from 9:13 AM to 9:45 AM, Operational from 9:45 AM to 5:22 PM

Web Services

Partial outage from 9:13 AM to 9:45 AM, Operational from 9:45 AM to 5:22 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We identified a critical issue within our AWS cluster, resulting in the failure of pods to start as expected. Our technical team is actively working on diagnosing and resolving the cluster-related issue to restore normal operation.

  • Identified
    UTC
    Identified

    We've identified an issue with one of our API endpoints, and it is currently not responding as expected. Our dedicated development team is actively investigating the issue to pinpoint the root cause and implement a swift resolution.

  • Investigating
    UTC
    Investigating

    We regret to inform you that our AWS Cloud environment is currently experiencing an unexpected outage, impacting several services crucial to our operations.

    The affected features include Banner, Landing Page, and sending bulk/mass emails.

    Only customers utilizing these functionalities may be affected.