Degraded performance affecting some Papirfly web sites

Resolved

Degraded performance

Started about 3 years agoFri 8. Sep 2023Lasted 8 hours 30 minutesFri 8. Sep 202309:00:0017:30:00UTC

Affected

Legacy Services

Legacy Brand Portals

Updates

Resolved
Fri 8. Sep 2023 at 17:30:00UTC
Resolved
Fri 8. Sep 2023 at 17:30:00UTC
Performance is back to normal.
Update
Fri 8. Sep 2023 at 11:30:00UTC
Update
Fri 8. Sep 2023 at 11:30:00UTC
Still high load on the affected database server.
Monitoring
Fri 8. Sep 2023 at 11:00:00UTC
Monitoring
Fri 8. Sep 2023 at 11:00:00UTC
Still high load on the affected database server.
Identified
Fri 8. Sep 2023 at 09:30:00UTC
Identified
Fri 8. Sep 2023 at 09:30:00UTC
Unnusal high load on one of our database servers caused by a running import job. We are working on minimizing the impact of the degraded performance. Some Papirfly websites may experience degraded performance and issues with some Papirfly modules while this job is running.
Investigating
Fri 8. Sep 2023 at 09:00:00UTC
Investigating
Fri 8. Sep 2023 at 09:00:00UTC
Some customers are reporting degraded performance and issues with some Papirfly modules.

Papirfly - Degraded performance affecting some Papirfly web sites – Incident details