Papirfly - Problem affecting some Papirfly web sites – Incident details

All systems operational

Problem affecting some Papirfly web sites

Resolved
Partial outage 20 %
Started over 3 years agoLasted about 4 hours

Affected

Legacy Services

Legacy Brand Portals

Updates
  • Postmortem
    Postmortem

    Summary of the problems affecting access to some Papirfly Web Sites

    The issues were caused by inaccessible databases and processing services in one of our production environments after a scheduled update.

    • 06:15: Our systems were updated automatically (during a scheduled maintenance window) which caused some databases and processing services to be inaccessible

    • 07:30: Problems with access to some Papirfly Web sites were detected by the first System Administrator arriving at the office

    • 08:00: The issue causing inaccessible databases were identified and a fix applied

    • 09:05: The issue causing problems with processing services were identified and a fix applied

    • 09:10: Systems operational with degraded performance due to the processing backlog

    • 10:30: Performance issues resolved and all systems operational

    Note that time is in CET

  • Resolved
    Resolved

    All systems operational

  • Monitoring
    Monitoring

    There may still be some degraded performance due to these recent problems, but we are constantly monitoring to ensure we pick up any other issues that may arise.

  • Identified
    Identified

    Problems with the uploading of assets were found and a fix has been applied, these issues were caused by problems with our image and video processing services.

  • Investigating
    Investigating

    We have detected additional issues causing degraded performance and problems with uploading assets.

  • Identified
    Identified

    We have identified the issue and a fix has been applied.

  • Investigating
    Investigating

    We are experiencing problems with our database servers in one of our production environments making some of our Papirfly websites inaccessible.