Papirfly - Problem affecting some Papirfly web sites – Incident details

Summary of the problems affecting access to some Papirfly Web Sites

The issues were caused by inaccessible databases and processing services in one of our production environments after a scheduled update.

• 06:15: Our systems were updated automatically (during a scheduled maintenance window) which caused some databases and processing services to be inaccessible

• 07:30: Problems with access to some Papirfly Web sites were detected by the first System Administrator arriving at the office

• 08:00: The issue causing inaccessible databases were identified and a fix applied

• 09:05: The issue causing problems with processing services were identified and a fix applied

• 09:10: Systems operational with degraded performance due to the processing backlog

• 10:30: Performance issues resolved and all systems operational

Note that time is in CET

All systems operational

There may still be some degraded performance due to these recent problems, but we are constantly monitoring to ensure we pick up any other issues that may arise.

Problems with the uploading of assets were found and a fix has been applied, these issues were caused by problems with our image and video processing services.

We have detected additional issues causing degraded performance and problems with uploading assets.

We have identified the issue and a fix has been applied.